Frequently Asked Questions

Browse our available products, select the item and options you want, add them to your cart, and continue to checkout. Review your order details and shipping information before completing payment through PayPal.

Thetoadshop currently accepts PayPal as the available payment method. Payment is completed through the PayPal checkout process.

You may request a change as soon as possible after placing your order. Changes are subject to the current processing status of the order and cannot be guaranteed once fulfillment has started.

You may request cancellation as soon as possible after placing an order. If the order has not entered fulfillment, we will make reasonable efforts to process the cancellation.

Once an order has been packed or shipped, cancellation may no longer be available.

Contact us immediately with the relevant order numbers. We will review the fulfillment status and attempt to cancel an eligible duplicate order before it enters fulfillment.

Contact us immediately after discovering the error. We may be able to correct the address if the order has not yet entered fulfillment. Address changes cannot be guaranteed after an order has been packed or shipped.

Yes. At this time, Thetoadshop offers PayPal as the available payment method during checkout.

If a payment is declined or does not complete, review the information shown during checkout and follow the instructions provided by PayPal. You may need to retry the payment or resolve an issue with your PayPal account.

After a successful order, an order confirmation should be sent to the email address provided during checkout. If you cannot find it, check your spam or promotional folders.

Approved refunds are generally issued to the original payment method. Eligible refunds are processed within 12 days, while the time required for funds to appear may depend on the payment provider.

Thetoadshop currently charges a flat shipping rate of $6.99 USD.

Our standard handling time is 1 business day.

Standard transit time is generally 2–6 business days after the order has been processed and shipped.

Orders may be delivered through USPS, UPS, or FedEx, depending on the shipping arrangement for the order.

The order processing cut-off time is 5:00 PM EST, Monday through Friday.

When tracking information is available, it is provided through the applicable shipping process. Tracking availability and carrier updates may vary depending on the shipment.

Carrier transit times are estimates and may occasionally be affected by weather, carrier operations, address issues, holidays, or other circumstances. If your package appears significantly delayed, contact our support team for assistance.

Tracking information may take some time to update after a package enters the carrier network. If there has been no meaningful update for an extended period, contact us with your order number so we can review the shipment.

Eligible purchases may be returned within 60 days, subject to the conditions and procedures described in our Return & Refund Policy.

Thetoadshop does not charge a restocking fee for eligible returns. Other return conditions may apply depending on the circumstances of the return.

Approved refunds are processed within 12 days. Once processed, the time required for the funds to appear may depend on the payment provider.

Approved refunds are generally returned to the original payment method used for the purchase.

Eligible items may be returned within the applicable 60-day return period. Please review the Return & Refund Policy for the required conditions and return procedure.

Contact our support team as soon as possible and provide your order number along with relevant details about the issue. We will review the situation and provide the appropriate next steps.

You can contact our support team by email at [email protected] .

Our support hours are 8:00 AM – 7:00 PM EST, Monday – Saturday.

Our business address is:

Thetoadshop
1073 Farmington Ave
West Hartford, CT 06107-2114
United States

Yes. Please include your order number and the email address used during checkout when contacting us. This helps our team locate your order and provide relevant assistance.

For detailed information about handling time, transit time, shipping charges, carriers, and delivery procedures, please review our Shipping & Delivery Policy.

Our Cancel / Change Order Policy explains how to request order cancellations, address changes, product changes, and other order modifications.

If you need additional assistance, contact us at [email protected] . Our support team will review your question and provide assistance based on your situation.