Cancel/ Change Order

Order Adjustment and Address Verification Policy

At Thetoadshop, we understand that sometimes plans change — and we’re here to make sure your shopping experience stays smooth and flexible. To help you shop confidently, we provide a 12-hour window after placing your order for any cancellations or modifications.

1. Cancellations or Modifications Within 12 Hours
If you need to update or cancel your order, you can easily do so within 12 hours of purchase. Simply reach out to us through the “Contact Us” page on our website at thetoadshop.com, submit a support ticket, or email our customer care team directly. We’ll review your request and assist promptly.

2. After the 12-Hour Window
Once the 12-hour timeframe has passed, your order will enter processing and production. At this stage, we’re unable to make further changes or cancellations. We appreciate your understanding and encourage you to double-check all details before confirming your order.

3. Address Accuracy and Verification
To guarantee your package arrives safely and on time, please take a moment to verify that your shipping address is accurate and complete before checkout. The responsibility for providing the correct delivery details rests with the customer.

4. Address-Related Delivery Issues
If a delivery cannot be completed due to incorrect or incomplete address information, Thetoadshop will not be held responsible for the failed delivery or any additional reshipping fees. Ensuring your address is entered correctly helps us provide a seamless shopping experience.

5. Need Help? We’re Here for You
Our customer support team is always ready to help with any questions or concerns. Please reach out via support@thetoadshop.com — we’ll make sure you get the assistance you need quickly and professionally.

Thank you for choosing thetoadshop.com. Your satisfaction means everything to us, and we’re committed to making every step of your shopping experience exceptional.